Workspace
Escalations Command Center
Triage escalated tickets and incidents: acknowledge quickly, assign responders, and track resolution with SLA-aware visibility.
Escalations
Source: api:/api/escalations
| Ticket | Severity | Level | Status | Team | Owner | Acknowledged | SLA due | Last update |
|---|---|---|---|---|---|---|---|---|
| TCK-10492 | SEV-1 | 2 | Investigating | Platform | A. Rivera | 2026-02-28T09:12:00Z | 2026-02-28T10:00:00Z | 2026-02-28T09:28:00Z |
| TCK-10477 | SEV-2 | 1 | Acknowledged | Support | J. Chen | 2026-02-28T08:40:00Z | 2026-02-28T11:15:00Z | 2026-02-28T09:05:00Z |
| TCK-10411 | SEV-3 | 1 | Open | Billing | Unassigned | 2026-02-28T12:30:00Z | 2026-02-28T08:55:00Z |
Overview
Escalation queue
Filter, sort, and act on escalations with the highest urgency first.
On-call & ownership
Primary on-call: Platform
Pager rotation active • Route SEV-1/2 platform incidents here.
Incident commander
Assign an IC for SEV-1 to coordinate updates and decisions.
Customer comms owner
Ensure outbound updates are consistent and timely.